A service positioning matrix

David A. Collier; Susan M. Meyer

doi:10.1108/01443579810236647

A service positioning matrix

David A. Collier, Susan M. Meyer

Supply Chain and Operations

Research output: Contribution to journal › Review article › peer-review

81 Scopus citations

Original language	English (US)
Pages (from-to)	1223-1244
Number of pages	22
Journal	International Journal of Operations and Production Management
Volume	18
Issue number	12
DOIs	https://doi.org/10.1108/01443579810236647
State	Published - Dec 1 1998

Keywords

Process focus
Service
Systems design

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title = "A service positioning matrix",

keywords = "Process focus, Service, Systems design",

author = "Collier, {David A.} and Meyer, {Susan M.}",

year = "1998",

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journal = "International Journal of Operations and Production Management",

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KW - Process focus

KW - Service

KW - Systems design

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EP - 1244

JO - International Journal of Operations and Production Management

JF - International Journal of Operations and Production Management

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A service positioning matrix

Keywords

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