Alcohol outlet workers and managers: Focus groups on responsible service practices

John P. Gehan, Traci L. Toomey, Rhonda Jones-Webb, Catherine Rothstein, Alexander C. Wagenaar

Research output: Contribution to journalArticlepeer-review

14 Scopus citations

Abstract

We conducted focus group discussions with managers, bartenders, waitstaff, and security staff of on-sale, retail alcohol establishments (i.e., bars and restaurants). The purpose of the focus groups was to identify beliefs, attitudes, behaviors, and practices among management and staff to guide development of training programs. Results indicate that, compared to management, staff had received more training and felt greater responsibility for patron behavior. Although staff wanted written establishment policies, few staff or managers indicated having such policies on file. Retail alcohol establishments need manager training programs that emphasize policy development and enforcement.

Original languageEnglish (US)
Pages (from-to)60-71
Number of pages12
JournalJournal of Alcohol and Drug Education
Volume44
Issue number2
StatePublished - Dec 1 1999

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