We conducted focus group discussions with managers, bartenders, waitstaff, and security staff of on-sale, retail alcohol establishments (i.e., bars and restaurants). The purpose of the focus groups was to identify beliefs, attitudes, behaviors, and practices among management and staff to guide development of training programs. Results indicate that, compared to management, staff had received more training and felt greater responsibility for patron behavior. Although staff wanted written establishment policies, few staff or managers indicated having such policies on file. Retail alcohol establishments need manager training programs that emphasize policy development and enforcement.
|Original language||English (US)|
|Number of pages||12|
|Journal||Journal of Alcohol and Drug Education|
|State||Published - Dec 1 1999|