@inproceedings{160ef6ad761040568f28f6d0da625ea4,
title = "An invisible hand in employee service creativity: Customer empowering behaviors",
author = "Yuntao Dong and Hui Liao and Aichia Chuang and Jing Zhou and Campbell-Bush, {Elizabeth M.}",
year = "2012",
month = jan,
day = "1",
doi = "10.5465/AMBPP.2012.126",
language = "English (US)",
pages = "1738--1743",
booktitle = "Academy of Management 2012 Annual Meeting, AOM 2012",
publisher = "Academy of Management",
address = "United States",
note = "72nd Annual Meeting of the Academy of Management, AOM 2012 ; Conference date: 07-08-2012 Through 10-08-2012",
}