Clinical Workflows and the Associated Tasks and Behaviors to Support Delivery of Integrated Behavioral Health and Primary Care

Melinda M. Davis; Rose Gunn; Maribel Cifuentes; Parinda Khatri; Jennifer Hall; Emma Gilchrist; C. J. Peek; Mindy Klowden; Jeremy A. Lazarus; Benjamin F. Miller; Deborah J. Cohen

doi:10.1097/JAC.0000000000000257

Clinical Workflows and the Associated Tasks and Behaviors to Support Delivery of Integrated Behavioral Health and Primary Care

Melinda M. Davis, Rose Gunn, Maribel Cifuentes, Parinda Khatri, Jennifer Hall, Emma Gilchrist, C. J. Peek, Mindy Klowden, Jeremy A. Lazarus, Benjamin F. Miller, Deborah J. Cohen

Family Medicine and Community Health (Twin Cities)

Research output: Contribution to journal › Article › peer-review

9 Scopus citations

Abstract

Integrating primary care and behavioral health is an important focus of health system transformation. Cross-case comparative analysis of 19 practices in the United States describing integrated care clinical workflows. Surveys, observation visits, and key informant interviews analyzed using immersion-crystallization. Staff performed tasks and behaviors-guided by protocols or scripts-to support 4 workflow phases: (1) identifying; (2) engaging/transitioning; (3) providing treatment; and (4) monitoring/adjusting care. Shared electronic health records and accessible staffing/scheduling facilitated workflows. Stakeholders should consider these workflow phases, address structural features, and utilize a developmental approach as they operationalize integrated care delivery.

Original language	English (US)
Pages (from-to)	51-65
Number of pages	15
Journal	Journal of Ambulatory Care Management
Volume	42
Issue number	1
DOIs	https://doi.org/10.1097/JAC.0000000000000257
State	Published - Jan 1 2019

Bibliographical note

Funding Information:
Portions of this work were presented during the 2014 Practice-based Research Network (PBRN) Annual Meeting in Bethesda, Maryland. The authors are thankful to the 19 participating practices. Larry A. Green, MD and Frank deGruy III, MD, provided helpful comments preparing this manuscript. This research was supported by grants from the Colorado Health Foundation (CHF-3848), Agency for Healthcare Research and Quality—8846.01-S01. Tides Foundation/CalMHSA Integrated Behavioral Health Project-AWD-131237. Maine Health Access Foundation—2012FI-0009. Dr Davis is supported in part by a Cancer Prevention, Control, Behavioral Sciences, and Populations Sciences Career Development Award from the National Cancer Institute (K07CA211971).

Publisher Copyright:
© 2019 Wolters Kluwer Health, Inc.

Keywords

behavioral medicine
case study
longitudinal
medical home/patient-centered medical home
mental health
practice management
primary care
qualitative research/study

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10.1097/JAC.0000000000000257

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6278604

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Davis, M. M., Gunn, R., Cifuentes, M., Khatri, P., Hall, J., Gilchrist, E., Peek, C. J., Klowden, M., Lazarus, J. A., Miller, B. F., & Cohen, D. J. (2019). Clinical Workflows and the Associated Tasks and Behaviors to Support Delivery of Integrated Behavioral Health and Primary Care. Journal of Ambulatory Care Management, 42(1), 51-65. https://doi.org/10.1097/JAC.0000000000000257

Davis, MM, Gunn, R, Cifuentes, M, Khatri, P, Hall, J, Gilchrist, E, Peek, CJ, Klowden, M, Lazarus, JA, Miller, BF & Cohen, DJ 2019, 'Clinical Workflows and the Associated Tasks and Behaviors to Support Delivery of Integrated Behavioral Health and Primary Care', Journal of Ambulatory Care Management, vol. 42, no. 1, pp. 51-65. https://doi.org/10.1097/JAC.0000000000000257

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Clinical Workflows and the Associated Tasks and Behaviors to Support Delivery of Integrated Behavioral Health and Primary Care

Abstract

Bibliographical note

Keywords

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