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Comparing importance-performance analysis and three-factor theory in assessing rider satisfaction with transit
Jason Cao
, Xiaoshu Cao
Urban & Regional Planning
Research output
:
Contribution to journal
›
Article
›
peer-review
50
Scopus citations
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Business & Economics
Three-factor Theory
100%
Importance-performance Analysis
76%
Bus
53%
Service Attributes
41%
Safety
15%
Customer Service
13%
Guangzhou
11%
Dummy Variables
9%
Grid
9%
Quality of Service
7%
Resources
5%
China
4%
Alternatives
4%
Performance
3%
Factors
2%
Earth & Environmental Sciences
bus
49%
services
37%
attribute
22%
analysis
15%
safety
10%
station
4%
resource
4%
Social Sciences
performance
27%
customer
6%
coverage
5%
regression
4%
China
4%
resources
3%
Engineering & Materials Science
Rapid transit
39%
Quality of service
7%