TY - JOUR
T1 - Content analysis of corporate blogs as a relationship management tool
AU - Cho, Soyoen
AU - Huh, Jisu
PY - 2010
Y1 - 2010
N2 - Purpose: The purpose of this paper is to examine how major corporations in the USA utilize corporate blogs for building and maintaining relationships with various publics. Design/methodology/approach: Applying the relationship management framework, a longitudinal content analysis of corporate blogs is conducted in 2006 and 2008. The blogs are identified by a thorough search of blogs operated by corporations listed on Fortune 500 companies or Interbrand Top 100 global brands. A systematic coding scheme is developed based on the existing research on relationship maintenance strategies and corporate communication. Findings: A growing number of major corporations in the USA have adopted blogs as a corporate communication tool and the popularity of topic-oriented blogs appears to have increased over time. While corporate blogs tend to apply various relationship maintenance strategies, the application of such strategies tends to be concentrated on a certain type of strategies. Practical implications: Despite the increasing adoption of the corporate blogging practice, many corporations still do not seem to harness the unique potential of a blog to the fullest extent. To maximize the relationship management efforts, practitioners should consider expanding the scope and level of relationship management strategies. For researchers, this paper proposes a new approach for examining corporate blogs as a public relations tool by applying the relationship maintenance strategy framework. Originality/value: This paper is the first attempt to provide a longitudinal overview of the state of corporate blogs and strategies. In addition to offering descriptive information about the corporate blogging practice, this paper proposes a new research framework for studying corporate blogs.
AB - Purpose: The purpose of this paper is to examine how major corporations in the USA utilize corporate blogs for building and maintaining relationships with various publics. Design/methodology/approach: Applying the relationship management framework, a longitudinal content analysis of corporate blogs is conducted in 2006 and 2008. The blogs are identified by a thorough search of blogs operated by corporations listed on Fortune 500 companies or Interbrand Top 100 global brands. A systematic coding scheme is developed based on the existing research on relationship maintenance strategies and corporate communication. Findings: A growing number of major corporations in the USA have adopted blogs as a corporate communication tool and the popularity of topic-oriented blogs appears to have increased over time. While corporate blogs tend to apply various relationship maintenance strategies, the application of such strategies tends to be concentrated on a certain type of strategies. Practical implications: Despite the increasing adoption of the corporate blogging practice, many corporations still do not seem to harness the unique potential of a blog to the fullest extent. To maximize the relationship management efforts, practitioners should consider expanding the scope and level of relationship management strategies. For researchers, this paper proposes a new approach for examining corporate blogs as a public relations tool by applying the relationship maintenance strategy framework. Originality/value: This paper is the first attempt to provide a longitudinal overview of the state of corporate blogs and strategies. In addition to offering descriptive information about the corporate blogging practice, this paper proposes a new research framework for studying corporate blogs.
KW - Corporate communications
KW - Public relations
KW - United States of America
UR - http://www.scopus.com/inward/record.url?scp=75649084161&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=75649084161&partnerID=8YFLogxK
U2 - 10.1108/13563281011016822
DO - 10.1108/13563281011016822
M3 - Article
AN - SCOPUS:75649084161
VL - 15
SP - 30
EP - 48
JO - Corporate Communications: An International Journal
JF - Corporate Communications: An International Journal
IS - 1
ER -