Costumer service scales: Criterion-related, construct, and incremental validity evidence

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Original language	English
Title of host publication	Research contributions to personality at work
Editors	J. Deller
Place of Publication	Mering, Germany
Publisher	Hampp
Pages	19-46
State	Published - 2008

OpenUrl availability

@inbook{f163e4237341418884de91ac460dc85b,

title = "Costumer service scales: Criterion-related, construct, and incremental validity evidence",

author = "Ones, {Deniz S.} and C. Viswesvaran",

year = "2008",

language = "English",

pages = "19--46",

editor = "J. Deller",

booktitle = "Research contributions to personality at work",

publisher = "Hampp",

}