Digital innovation and craftsmanship: The case of C. F. martin & company

Gordon Burtch, Aaron Weiss, Youngjin Yoo

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations

Abstract

Craftsmanship is a concept often left unaddressed in the IT innovation literature. Further, this literature often fails to consider innovation that involves human labor on the shop floor. With the sheer volume of organizations that operate in craft-based industries, placing a strident focus upon craftsmanship and predominantly innovating on the shop floor, this is particularly concerning. This work therefore examines the influence of considered craftsmanship on the nature and consequences of digital innovation in the guitar manufacturing process at C. F. Martin & Company. We propose a model of innovation that incorporates the concept of the activity system, drawn from the field of activity theory. Individual innovations cause disturbances in actor-tooltask relationships (activity systems). This drives a series of reconfigurations, in an effort to eliminate said disturbances. Preliminary qualitative evidence is provided, supporting the proposed model, in the form of a series of semi-structured interviews.

Original languageEnglish (US)
Title of host publicationICIS 2010 Proceedings - Thirty First International Conference on Information Systems
StatePublished - Dec 1 2010
Event31st International Conference on Information Systems, ICIS 2010 - Saint Louis, MO, United States
Duration: Dec 12 2010Dec 15 2010

Publication series

NameICIS 2010 Proceedings - Thirty First International Conference on Information Systems

Other

Other31st International Conference on Information Systems, ICIS 2010
CountryUnited States
CitySaint Louis, MO
Period12/12/1012/15/10

Keywords

  • Activity system
  • Activity theory
  • Craftsmanship
  • Digital innovation
  • Guitar

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