TY - JOUR
T1 - Disability-accessibility of airlines' Web sites for US reservations online
AU - Gutierrez, Charletta F.
AU - Loucopoulos, Constantine
AU - Reinsch, Roger W.
PY - 2005/7
Y1 - 2005/7
N2 - With the number of disabled travelers continuously increasing, the airline industry is faced with the challenges associated with making online reservations accessible to the disabled. In this paper, we investigate the disability-accessibility of the online reservations systems of commercial US airline carriers, as well as, those of foreign carriers that fly to/from the US.
AB - With the number of disabled travelers continuously increasing, the airline industry is faced with the challenges associated with making online reservations accessible to the disabled. In this paper, we investigate the disability-accessibility of the online reservations systems of commercial US airline carriers, as well as, those of foreign carriers that fly to/from the US.
KW - Accessibility
KW - Americans with Disabilities Act
KW - Disability
KW - Web design
UR - http://www.scopus.com/inward/record.url?scp=20344394889&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=20344394889&partnerID=8YFLogxK
U2 - 10.1016/j.jairtraman.2005.01.006
DO - 10.1016/j.jairtraman.2005.01.006
M3 - Article
AN - SCOPUS:20344394889
SN - 0969-6997
VL - 11
SP - 239
EP - 247
JO - Journal of Air Transport Management
JF - Journal of Air Transport Management
IS - 4
ER -
