Ebola-Related Health Information Wanted and Obtained by Nurses and Public Health Department Employees: Effects of Formal and Informal Communication Channels

Bo Xie, Le Betty Zhou, Linda H. Yoder, Karen E. Johnson, Alexandra Garcia, Miyong Kim

Research output: Contribution to journalArticlepeer-review

3 Scopus citations

Abstract

The aim of this study was to (1) understand types and amounts of Ebola-related information that health organization employees wanted and obtained through formal, informal, internal, and external organizational communication channels; (2) determine potential discrepancies between information wanted and obtained; and (3) investigate how organizational structure might affect information wanted and obtained through these communication channels. Methods: Primary data were collected from 526 health workers in 9 hospitals and 13 public health departments in Texas from June to November 2015. Survey data were collected for 7 types of Ebola-related information health organization employees wanted and obtained through various types of organizational communication channels. Descriptive statistical analyses, mixed design analysis of variance, regression analyses, and multilevel analyses were used to analyze the data. Results: Hospital employees (mostly nurses in our sample) received more self-care information than they wanted from every communication channel. However, they received less about all other types of information than they wanted from every communication channel separately and combined. Public health department employees wanted more information than they received from every communication channel separately and combined for all 7 types of information. Conclusions: Discrepancies existed between the types of Ebola-related information wanted and obtained by employees of hospitals and public health departments.

Original languageEnglish (US)
Pages (from-to)312-321
Number of pages10
JournalDisaster Medicine and Public Health Preparedness
Volume14
Issue number3
DOIs
StatePublished - Jun 1 2020

Bibliographical note

Funding Information:
This material is based on work supported by the National Science Foundation under Grant 1521089 (Principal Investigator: Bo Xie) and Grant 1522557 (Principal Investigator: Le Zhou). Editorial support with manuscript development was provided by the Cain Center for Nursing Research and the Center for Transdisciplinary Collaborative Research in Self-management Science (P30, NR015335) at The University of Texas at Austin School of Nursing.

Publisher Copyright:
Copyright © 2019 Society for Disaster Medicine and Public Health, Inc..

Keywords

  • health information wanted
  • information sources
  • public health preparedness

PubMed: MeSH publication types

  • Journal Article
  • Research Support, N.I.H., Extramural
  • Research Support, U.S. Gov't, Non-P.H.S.
  • Research Support, Non-U.S. Gov't

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