Effectiveness of conflict management strategies in peer review process of online collaboration projects

Wenjian Huang, Tun Lu, Haiyi Zhu, Guo Li, Ning Gu

Research output: Chapter in Book/Report/Conference proceedingConference contribution

10 Scopus citations

Abstract

In online collaboration projects, conflicts often arise in the peer review process, due to the disagreement over whether one's contribution should be accepted. These conflicts generally have detrimental effects on contributors' continuing participation in the community. Few studies have investigated how to manage these conflicts effectively. This paper aims to examine the effectiveness of three strategies - rational explanation, constructive suggestion, and social encouragement - in managing conflicts. In an analysis of 170 online software development projects, we investigated how different conflict management strategies aimed at handling contributors' arguments during the peer review process influenced their subsequent participation in the projects. The results show that (i) conflicts significantly increase contributors' likelihood of leaving the communities; (ii) neither rational explanations nor social encouragement could reduce the negative consequences of conflicts; (iii) only constructive suggestions have a positive effect in retaining the contributors.

Original languageEnglish (US)
Title of host publicationProceedings of the 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016
PublisherAssociation for Computing Machinery
Pages717-728
Number of pages12
ISBN (Electronic)9781450335928
DOIs
StatePublished - Feb 27 2016
Event19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016 - San Francisco, United States
Duration: Feb 27 2016Mar 2 2016

Publication series

NameProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW
Volume27

Other

Other19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016
CountryUnited States
CitySan Francisco
Period2/27/163/2/16

Keywords

  • Conflict management
  • Online collaboration
  • Peer review
  • Survival analysis

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