Empirical support for the Baldrige Award framework in U.S. hospitals

Susan Meyer Goldstein, Sharon B. Schweikhart

Research output: Contribution to journalReview articlepeer-review

70 Scopus citations


Examined are relationships among constructs in the Baldrige Award Health Care Criteria framework to investigate whether quality management systems are related to organizational results and customer satisfaction in hospitals. Measures for the 19 dimensions of the Baldrige Criteria are obtained from 220 U.S. hospitals. This study provides empirical evidence that focusing on the content addressed in the Baldrige Criteria leads hospitals to improvement on some dimensions of performance.

Original languageEnglish (US)
Pages (from-to)62-75
Number of pages14
JournalHealth Care Management Review
Issue number1
StatePublished - Jan 1 2002


  • Baldrige Award
  • Customer satisfaction
  • Outcomes
  • Total quality management

Fingerprint Dive into the research topics of 'Empirical support for the Baldrige Award framework in U.S. hospitals'. Together they form a unique fingerprint.

Cite this