Facilitating Visit Attendance with Staff Reminder Calls in a Safety-Net Clinic

Miamoua Vang, Mark Linzer, Rebecca Freese, Katherine Vickery, Nathan D. Shippee, Ellen Coffey

Research output: Contribution to journalArticlepeer-review

Original languageEnglish (US)
Pages (from-to)1317-1319
Number of pages3
JournalJournal of general internal medicine
Volume35
Issue number4
DOIs
StatePublished - Apr 1 2020

Bibliographical note

Funding Information:
Patients from all three firms of the clinic received an automated reminder call 2 days before their appointment. In addition, from September 2016 to February 2017, clinic staff conducted reminder calls to patients 1 day prior to scheduled appointments in one firm using standardized language. Attendance confirmation and other accommodations were addressed, with interpreters available as needed. These staff reminder calls expanded to all firms from February 2017 to April 2017. This project was overseen by clinic administration; grant funding supported callers’ time.

Funding Information:
This study was funded through a Hennepin Health Reinvestment Initiative project. The statistical analyses of this research was supported by the National Institutes of Health’s National Center for Advancing Translational Sciences, grant UL1TR002494. The content is solely the responsibility of the authors and does not necessarily represent the official views of the National Institutes of Health’s National Center for Advancing Translational Sciences. Acknowledgments

PubMed: MeSH publication types

  • Research Support, N.I.H., Extramural
  • Journal Article

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