TY - JOUR
T1 - Improved metrics for workplace dispute resolution procedures
T2 - Efficiency, equity, and voice
AU - Budd, John W.
AU - Colvin, Alexander J.S.
PY - 2008/7
Y1 - 2008/7
N2 - Many debates surround systems for resolving workplace disputes. In the United States, traditional unionized grievance procedures, emerging nonunion dispute resolution systems, and the court-based system for resolving employment law disputes have all been criticized. What is missing from these debates are rich metrics beyond speed and satisfaction for comparing and evaluating dispute resolution systems. In this paper, we develop efficiency, equity, and voice as these standards. Unionized, nonunion, and employment law procedures are then qualitatively evaluated against these three metrics.
AB - Many debates surround systems for resolving workplace disputes. In the United States, traditional unionized grievance procedures, emerging nonunion dispute resolution systems, and the court-based system for resolving employment law disputes have all been criticized. What is missing from these debates are rich metrics beyond speed and satisfaction for comparing and evaluating dispute resolution systems. In this paper, we develop efficiency, equity, and voice as these standards. Unionized, nonunion, and employment law procedures are then qualitatively evaluated against these three metrics.
UR - http://www.scopus.com/inward/record.url?scp=44349172392&partnerID=8YFLogxK
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U2 - 10.1111/j.1468-232X.2008.00529.x
DO - 10.1111/j.1468-232X.2008.00529.x
M3 - Article
AN - SCOPUS:44349172392
SN - 0019-8676
VL - 47
SP - 460
EP - 479
JO - Industrial Relations
JF - Industrial Relations
IS - 3
ER -