Interruptive events and team knowledge acquisition

Research output: Contribution to journalArticlepeer-review

190 Scopus citations

Abstract

Interruptions have commonly been viewed as negative and as something for managers to control or limit. In this paper, I explore the relationship between interruptions and acquisition of routines - a form of knowledge - by teams. Recent research suggests that interruptions may play an important role in changing organizational routines, and as such may influence knowledge transfer activities. Results suggest that interruptions influence knowledge transfer effort, and both knowledge transfer effort and interruptions are positively related to the acquisition of new work routines. I conclude with implications for research and practice.

Original languageEnglish (US)
Pages (from-to)514-528
Number of pages15
JournalManagement Science
Volume49
Issue number4
DOIs
StatePublished - Jun 2003

Keywords

  • Interruptions
  • Knowledge acquisition
  • Knowledge management
  • Routines
  • Team

Fingerprint Dive into the research topics of 'Interruptive events and team knowledge acquisition'. Together they form a unique fingerprint.

Cite this