Interruptive events and team knowledge acquisition

Research output: Contribution to journalArticlepeer-review

190 Scopus citations


Interruptions have commonly been viewed as negative and as something for managers to control or limit. In this paper, I explore the relationship between interruptions and acquisition of routines - a form of knowledge - by teams. Recent research suggests that interruptions may play an important role in changing organizational routines, and as such may influence knowledge transfer activities. Results suggest that interruptions influence knowledge transfer effort, and both knowledge transfer effort and interruptions are positively related to the acquisition of new work routines. I conclude with implications for research and practice.

Original languageEnglish (US)
Pages (from-to)514-528
Number of pages15
JournalManagement Science
Issue number4
StatePublished - Jun 2003


  • Interruptions
  • Knowledge acquisition
  • Knowledge management
  • Routines
  • Team

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