TY - GEN
T1 - Minimizing the impact of interruptions in a pediatric retail pharmacy
AU - Craig, Curtis M.
AU - Patzer, Brady
AU - Morris, Nichoie L.
N1 - Publisher Copyright:
© 2018 Human Factors an Ergonomics Society Inc.. All rights reserved.
Copyright:
Copyright 2019 Elsevier B.V., All rights reserved.
PY - 2018
Y1 - 2018
N2 - Researchers identified two needs of the in-hospital pediatric retail pharmacy. First was the reduction of the risk and frequency of errors. Second was the need to improve the efficiency of primary pharmacy tasks. Interruptions were identified as the primary issue. The team performed an extensive literature review and conducted interviews and observations to assess the pharmacy work system, work How, and the impact of interruptions. A human factors analysis was done to accurately represent the pharmacy work system from data collection, and derive recommendations to improve efficiency and accuracy. Some of the recommendations were rapidly implemented into the pharmacy work system, including increased staffing during periods of high work demand, changes to counter spacing, and design changes to bags intended to contain refrigerated components. The research team conducted follow-up observations and collected survey data from pharmacy staff to determine the impact of the implemented interventions and identify key improvements.
AB - Researchers identified two needs of the in-hospital pediatric retail pharmacy. First was the reduction of the risk and frequency of errors. Second was the need to improve the efficiency of primary pharmacy tasks. Interruptions were identified as the primary issue. The team performed an extensive literature review and conducted interviews and observations to assess the pharmacy work system, work How, and the impact of interruptions. A human factors analysis was done to accurately represent the pharmacy work system from data collection, and derive recommendations to improve efficiency and accuracy. Some of the recommendations were rapidly implemented into the pharmacy work system, including increased staffing during periods of high work demand, changes to counter spacing, and design changes to bags intended to contain refrigerated components. The research team conducted follow-up observations and collected survey data from pharmacy staff to determine the impact of the implemented interventions and identify key improvements.
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M3 - Conference contribution
AN - SCOPUS:85072736243
T3 - Proceedings of the Human Factors and Ergonomics Society
SP - 480
EP - 484
BT - 62nd Human Factors and Ergonomics Society Annual Meeting, HFES 2018
PB - Human Factors and Ergonomics Society Inc.
T2 - 62nd Human Factors and Ergonomics Society Annual Meeting, HFES 2018
Y2 - 1 October 2018 through 5 October 2018
ER -