TY - JOUR
T1 - Patient and Staff Engagement in Health System Improvement
T2 - A Qualitative Evaluation of the Experience-Based Co-design Approach in Canada
AU - Bak, Kate
AU - Moody, Lesley
AU - Wheeler, Sarah M.
AU - Gilbert, Julie
PY - 2018/7/1
Y1 - 2018/7/1
N2 - Surveys and interviews were undertaken in Ontario, Canada, with healthcare staff, patients, caregivers and family members to evaluate the adoption and effectiveness of the experience-based co-design (EBCD) approach. EBCD combines patient and staff experiences to identify opportunities for healthcare improvement. Participants reported that EBCD was an effective form of improving experience. Implementation barriers included time, human resources and funding. Suggestions for increased EBCD utilization included funding, training, promotion of success stories, leadership and greater participant involvement. EBCD can be an effective method of identifying and transforming how healthcare services are delivered to improve the patient, caregiver and family experience.
AB - Surveys and interviews were undertaken in Ontario, Canada, with healthcare staff, patients, caregivers and family members to evaluate the adoption and effectiveness of the experience-based co-design (EBCD) approach. EBCD combines patient and staff experiences to identify opportunities for healthcare improvement. Participants reported that EBCD was an effective form of improving experience. Implementation barriers included time, human resources and funding. Suggestions for increased EBCD utilization included funding, training, promotion of success stories, leadership and greater participant involvement. EBCD can be an effective method of identifying and transforming how healthcare services are delivered to improve the patient, caregiver and family experience.
UR - http://www.scopus.com/inward/record.url?scp=85057071941&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85057071941&partnerID=8YFLogxK
U2 - 10.12927/hcq.2018.25626
DO - 10.12927/hcq.2018.25626
M3 - Article
C2 - 30474588
AN - SCOPUS:85057071941
SN - 1710-2774
VL - 21
SP - 24
EP - 29
JO - Healthcare quarterly (Toronto, Ont.)
JF - Healthcare quarterly (Toronto, Ont.)
IS - 2
ER -