Objective: Assess patients' satisfaction with pharmacist counseling via the satisfaction components of performance and affect. Design: Written survey administered to patients. Setting: Tertiary headache clinic hospital unit. Patient selection: Individuals attending a monoamine oxidase inhibitor (MAOI) therapy class and/or a headache medications class. Main outcome measure: Patient responses to survey questions. Results: Respondents were satisfied with the pharmacist-provided service. Performance evaluations (evaluation of salient characteristics of the service) and also affect-based evaluations (emotional response to the service) were favorable. In addition, the results showed that affect-based evaluations were associated with individuals' "self-efficacy for medication management." No differences in responses were detected for patients who differed in age or gender. Conclusion: Utilizing two components of satisfaction measurement (Performance and Affect), the results showed that inpatients attending a pharmacist's weekly medication education classes reported a high level of satisfaction with this service.
|Original language||English (US)|
|Number of pages||7|
|State||Published - Jan 1 2002|
- Inpatient therapy
- Patient education
- Patient satisfaction