Peer effects and the production of online reviews: A message level analysis

Zhihong Ke, De Liu

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Online reviews are a dominant resource for consumer. Extant research on online review generation has primarily focused on the valence of online review, the volume of online review however remains largely unexamined. This study examines the peer effect on content production. Using a unique data set, we track and measure peer effect at message level. We find that peer effect does exist and it is attributed to the characteristics of the receiver, the object and the message, the relationship between the sender and the receiver. Intriguingly, our findings show that not all friends have the same effect on content production. A user is more likely affected by friends who share salient and relevant content and whom the user admires. Our findings hold implications for online review platform designer and marketers in terms of utilizing peer effect to facilitate content generation and spreading Word of Mouth.

Original languageEnglish (US)
Title of host publication2015 International Conference on Information Systems
Subtitle of host publicationExploring the Information Frontier, ICIS 2015
PublisherAssociation for Information Systems
ISBN (Print)9780996683111
StatePublished - 2015
Event2015 International Conference on Information Systems: Exploring the Information Frontier, ICIS 2015 - Fort Worth, United States
Duration: Dec 13 2015Dec 16 2015

Publication series

Name2015 International Conference on Information Systems: Exploring the Information Frontier, ICIS 2015

Other

Other2015 International Conference on Information Systems: Exploring the Information Frontier, ICIS 2015
Country/TerritoryUnited States
CityFort Worth
Period12/13/1512/16/15

Keywords

  • Content production
  • Online reviews
  • Peer effects
  • Worth of mouth

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