Perceptions of Healthcare Experiences: Relational and Communicative Competencies to Improve Care for LGBT People

Sheila K. Smith, Susan C. Turell

Research output: Contribution to journalArticlepeer-review

39 Scopus citations

Abstract

This article presents findings from a small-sample, exploratory focus group study examining LGT persons’ descriptions of healthcare experiences and perceptions of best practices in healthcare. Goals of the study were to identify areas in which healthcare experiences can be improved through enhancements in healthcare provider education, consciousness-raising, skill development, and/or healthcare system. This article presents focus group data, which revealed major interpersonal and healthcare system-level themes, including similarities and differences between and among sexual orientation/gender identity groups (lesbian, gay, HIV+ gay men, and transgender individuals). Implications are discussed for improved quality in LGBT healthcare delivery, health professions’ education, patient–provider relationships, and reducing social injustices associated with discriminatory healthcare experiences.

Original languageEnglish (US)
Pages (from-to)637-657
Number of pages21
JournalJournal of Social Issues
Volume73
Issue number3
DOIs
StatePublished - Sep 2017
Externally publishedYes

Bibliographical note

Publisher Copyright:
© 2017 The Society for the Psychological Study of Social Issues

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