Pharmacist-patient relationships: Factors influencing quality and commitment

Marcia M. Worley, Jon C. Schommer

Research output: Contribution to journalArticlepeer-review

18 Scopus citations

Abstract

The study purpose was to empirically test a pharmacist-patient relationship quality model, from a patient perspective. The proposed antecedents of relationship quality were perceived expertise of the pharmacist, contact intensity, and mutual disclosure. The proposed outcome of relationship quality was relationship commitment between the pharmacist and patient. Data were collected via mailed survey from a systematic random sample of 800 individuals in the United States. Model relationships were tested using path analysis. The response rate was 40.8 percent. Statistically significant standardized regression paths using relationship quality as the dependent variable (Adjusted R2 = 0.65) were 0.50 for perceived expertise of the pharmacist and 0.39 for contact intensity. The statistically significant standardized regression path using relationship commitment as the dependent variable (Adjusted R2 = 0.53) was 0.62 for relationship quality. Results suggest that pharmacist-patient relationship quality has a strong mediating effect between perceived expertise of the pharmacist and relationship commitment. Also, pharmacist-patient relationship quality has a strong mediating effect between contact intensity and relationship commitment.

Original languageEnglish (US)
Pages (from-to)157-173
Number of pages17
JournalJournal of Social and Administrative Pharmacy
Volume16
Issue number3-4
StatePublished - Dec 1 1999

Keywords

  • Pharmacist-patient relationship
  • Relationship commitment
  • Relationship quality
  • U.S.A.

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