Public-private partnership transformation and worker satisfaction: A case study of sanitation workers in H-City, China

Weixia Lyu; Yanan Zheng; Camila Fonseca; Jerry Zhirong Zhao

doi:10.3390/su12135479

Public-private partnership transformation and worker satisfaction: A case study of sanitation workers in H-City, China

Weixia Lyu, Yanan Zheng, Camila Fonseca, Jerry Zhirong Zhao

Research output: Contribution to journal › Article › peer-review

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Abstract

Recent years have witnessed a rapid development of Public-Private Partnerships (PPP) as a new model of public service provision. Transitioning from bureaucrat- to market-oriented management of public services entails organizational changes that may affect employee satisfaction, and thus, PPP performance. We take sanitation services in H-City as a case study to explore the managerial factors that influenced worker satisfaction during the PPP transformation. Our research shows that motivation and transition factors influence worker satisfaction in the PPP transformation and may allow a smoother transformation of sanitation services. In particular, focusing on balancing workload and compensation, training, improving public attitudes, and adopting worker-friendly rules contribute to the satisfaction of sanitation workers. These findings will contribute to the transformation of the provision of public services in China.

Original language	English (US)
Article number	5479
Journal	Sustainability (Switzerland)
Volume	12
Issue number	13
DOIs	https://doi.org/10.3390/su12135479
State	Published - Jul 1 2020

Bibliographical note

Funding Information:
Funding: This research was funded by the Beijing Social Science Fund Key Project grant number 16JDGLA021.

Publisher Copyright:
© 2020 by the authors.

Keywords

PPP reform
Public-Private Partnership
Sanitation worker
Worker satisfaction

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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Public-private partnership transformation and worker satisfaction: A case study of sanitation workers in H-City, China

Abstract

Bibliographical note

Keywords

UN SDGs

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