Public-private partnership transformation and worker satisfaction: A case study of sanitation workers in H-City, China

Weixia Lyu, Yanan Zheng, Camila Fonseca, Jerry Zhirong Zhao

Research output: Contribution to journalArticlepeer-review

Abstract

Recent years have witnessed a rapid development of Public-Private Partnerships (PPP) as a new model of public service provision. Transitioning from bureaucrat- to market-oriented management of public services entails organizational changes that may affect employee satisfaction, and thus, PPP performance. We take sanitation services in H-City as a case study to explore the managerial factors that influenced worker satisfaction during the PPP transformation. Our research shows that motivation and transition factors influence worker satisfaction in the PPP transformation and may allow a smoother transformation of sanitation services. In particular, focusing on balancing workload and compensation, training, improving public attitudes, and adopting worker-friendly rules contribute to the satisfaction of sanitation workers. These findings will contribute to the transformation of the provision of public services in China.

Original languageEnglish (US)
Article number5479
JournalSustainability (Switzerland)
Volume12
Issue number13
DOIs
StatePublished - Jul 1 2020

Bibliographical note

Funding Information:
Funding: This research was funded by the Beijing Social Science Fund Key Project grant number 16JDGLA021.

Publisher Copyright:
© 2020 by the authors.

Keywords

  • PPP reform
  • Public-Private Partnership
  • Sanitation worker
  • Worker satisfaction

Fingerprint Dive into the research topics of 'Public-private partnership transformation and worker satisfaction: A case study of sanitation workers in H-City, China'. Together they form a unique fingerprint.

Cite this