TY - JOUR
T1 - Roles of physicians and health care systems in “difficult” clinical encounters
AU - Goldsmith, Elizabeth S.
AU - Krebs, Erin E.
N1 - Publisher Copyright:
© 2017 American Medical Association. All rights reserved.
PY - 2017/5
Y1 - 2017/5
N2 - Physicians are, by definition, contributing partners in “difficult” patient-physician encounters. Although research on relevant physician qualities is limited, common themes mirror the more extensive literature on physician burnout. Focusing on primary care, we discuss physician-level factors in difficult encounters related to psychosocial attitudes and self-awareness, communication skills, and practice environments. Potential approaches to mitigating these factors include changes to medical training, such as structured peer case discussion groups and communication skills development, and changes to workplace environments, such as integrated mental health. Modifying physician-level factors in difficult encounters could ease perceived difficulties and improve outcomes for both physicians and patients.
AB - Physicians are, by definition, contributing partners in “difficult” patient-physician encounters. Although research on relevant physician qualities is limited, common themes mirror the more extensive literature on physician burnout. Focusing on primary care, we discuss physician-level factors in difficult encounters related to psychosocial attitudes and self-awareness, communication skills, and practice environments. Potential approaches to mitigating these factors include changes to medical training, such as structured peer case discussion groups and communication skills development, and changes to workplace environments, such as integrated mental health. Modifying physician-level factors in difficult encounters could ease perceived difficulties and improve outcomes for both physicians and patients.
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U2 - 10.1001/journalofethics.2017.19.4.pfor1-1704
DO - 10.1001/journalofethics.2017.19.4.pfor1-1704
M3 - Review article
C2 - 28430573
AN - SCOPUS:85041673698
SN - 2376-6980
VL - 19
SP - 381
EP - 390
JO - AMA Journal of Ethics
JF - AMA Journal of Ethics
IS - 5
ER -