Signaling unobservable product quality through a brand ally

Akshay R. Rao, Lu Qu, Robert W. Ruekert

Research output: Contribution to journalArticlepeer-review

491 Scopus citations

Abstract

In this article, the authors examine the circumstances in which brand names convey information about unobservable quality. They argue that a brand name can convey unobservable quality credibly when false claims will result in intolerable economic losses. These losses can occur for two reasons: (1) losses of reputation or sunk investments and (2) losses of future profits that occur whether or not the brand has a reputation. The authors test this assertion in the context of the emerging practice of brand alliances. Results from several studies are supportive of the premise and suggest that, when evaluating a product that has an important unobservable attribute, consumers' quality perceptions are enhanced when a brand is allied with a second brand that is perceived to be vulnerable to consumer sanctions. The authors discuss the theoretical and substantive implications for the area of brand management.

Original languageEnglish (US)
Pages (from-to)258-268
Number of pages11
JournalJournal of Marketing Research
Volume36
Issue number2
DOIs
StatePublished - May 1999

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