TY - JOUR
T1 - Supportive listening
AU - Jones, Susanne M.
PY - 2011/1
Y1 - 2011/1
N2 - Listening is a multidimensional construct that consists of complex (a) cognitive processes, such as attending to, understanding, receiving, and interpreting messages; (b) affective processes, such as being motivated and stimulated to attend to another person's messages; and (c) behavioral processes, such as responding with verbal and nonverbal feedback (e.g., backchanneling, paraphrasing). In addition, active listening consists of verbal strategies (e.g., asking clarifying questions), whereas passive listening is nonverbal in nature (e.g., providing backchanneling cues). The purpose of this article is to show that supportive listening is a central dyadic mechanism of providing, perceiving, and receiving beneficial emotional support. Supportive listening differs from other types of listening (e.g., listening during chit-chat or a conflict, informational listening) because it requires that the support listener demonstrate emotional involvement and attunement while attending to, interpreting, and responding to the emotions of the support seeker-a complex and challenging task.
AB - Listening is a multidimensional construct that consists of complex (a) cognitive processes, such as attending to, understanding, receiving, and interpreting messages; (b) affective processes, such as being motivated and stimulated to attend to another person's messages; and (c) behavioral processes, such as responding with verbal and nonverbal feedback (e.g., backchanneling, paraphrasing). In addition, active listening consists of verbal strategies (e.g., asking clarifying questions), whereas passive listening is nonverbal in nature (e.g., providing backchanneling cues). The purpose of this article is to show that supportive listening is a central dyadic mechanism of providing, perceiving, and receiving beneficial emotional support. Supportive listening differs from other types of listening (e.g., listening during chit-chat or a conflict, informational listening) because it requires that the support listener demonstrate emotional involvement and attunement while attending to, interpreting, and responding to the emotions of the support seeker-a complex and challenging task.
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U2 - 10.1080/10904018.2011.536475
DO - 10.1080/10904018.2011.536475
M3 - Article
AN - SCOPUS:79751493865
SN - 1090-4018
VL - 25
SP - 85
EP - 103
JO - International Journal of Listening
JF - International Journal of Listening
IS - 1-2
ER -