Technology, community, and technical communication on the Internet: The Lotus MarketPlace and Clipper chip controversies

Research output: Contribution to journalArticlepeer-review

5 Scopus citations

Abstract

Computer-mediated communication on the Internet offers new challenges and opportunities for technical communication. The cases of Lotus MarketPlace and the Clipper chip illustrate the specialized nature of technical communities on the Internet and suggest that when technical messages are not overly complex, the process of reposting may widen community appeal but also promote inaccurate information. Yet, when technical messages are highly complex, audiences may not repost such messages; this preserves accuracy of information but at the same time limits how many people will read the information. Finally, these cases strengthen recent arguments that rhetorical delivery is an increasingly important component of technical communication.

Original languageEnglish (US)
Pages (from-to)81-99
Number of pages19
JournalJournal of Business and Technical Communication
Volume10
Issue number1
DOIs
StatePublished - Jan 1996

Fingerprint Dive into the research topics of 'Technology, community, and technical communication on the Internet: The Lotus MarketPlace and Clipper chip controversies'. Together they form a unique fingerprint.

Cite this