Abstract
The purpose of this study was to examine the effects of consumers' perceptions of the company's corporate social responsibility on their intentions to engage in dialogic communications with a company (i.e., feedback), and to investigate the mediation role of their identification with the company in such effects. The findings indicated a significant relationship between corporate social responsibility and publics' intentions to engage in dialogic communications. Also, customer-company identification was found to mediate such effects.
Original language | English (US) |
---|---|
Pages (from-to) | 196-198 |
Number of pages | 3 |
Journal | Public Relations Review |
Volume | 36 |
Issue number | 2 |
DOIs | |
State | Published - Jun 2010 |
Externally published | Yes |
Keywords
- Corporate social responsibility
- Customer-company identification
- Dialogic communication