TY - JOUR
T1 - Towards a unifying theory of management standard implementation
T2 - The case of ISO 9001/ISO 14001
AU - Ivanova, Albena
AU - Gray, John
AU - Sinha, Kingshuk
N1 - Publisher Copyright:
© Emerald Group Publishing Limited.
PY - 2014/9/30
Y1 - 2014/9/30
N2 - Purpose-The purpose of this paper is to develop an integrated theoretical framework of the interrelation of the key success factors in the process of standards implementation. Design/methodology/approach-Extensive case study work was carried out in ten American plants that had adopted ISO 9001 and or ISO 14001. First, within-case analysis captures the uniqueness of the implementation processes at each plant and leads to construction of the causal maps. Next, crosscase comparison identifies the key factors and the relationship between them, resulting in the theoretical framework. Findings-The key factors affecting implementation effectiveness include focus on internal improvement, top management support, design of the system around existing processes, use of information technology, positive employees’ attitude, and employees’ usage of the system. The resulting framework suggests three alternative pathways to effective implementation of standards: (i) incentives pathway, i.e., by providing the right incentives; (ii) integration pathway, i.e., by designing the system around existing processes; and (iii) information technology pathway, i.e., by using information technology. Research limitations/implications-The key contribution of this research is the integrated theoretical framework. Practical implications-Practically, this framework provides managers a clear depiction of the key actions required at each stage of standard implementation. Originality/value-To the best of our knowledge, this is the first integrated framework of the factors affecting standard adoption. We believe this framework is applicable to other meta-standards.
AB - Purpose-The purpose of this paper is to develop an integrated theoretical framework of the interrelation of the key success factors in the process of standards implementation. Design/methodology/approach-Extensive case study work was carried out in ten American plants that had adopted ISO 9001 and or ISO 14001. First, within-case analysis captures the uniqueness of the implementation processes at each plant and leads to construction of the causal maps. Next, crosscase comparison identifies the key factors and the relationship between them, resulting in the theoretical framework. Findings-The key factors affecting implementation effectiveness include focus on internal improvement, top management support, design of the system around existing processes, use of information technology, positive employees’ attitude, and employees’ usage of the system. The resulting framework suggests three alternative pathways to effective implementation of standards: (i) incentives pathway, i.e., by providing the right incentives; (ii) integration pathway, i.e., by designing the system around existing processes; and (iii) information technology pathway, i.e., by using information technology. Research limitations/implications-The key contribution of this research is the integrated theoretical framework. Practical implications-Practically, this framework provides managers a clear depiction of the key actions required at each stage of standard implementation. Originality/value-To the best of our knowledge, this is the first integrated framework of the factors affecting standard adoption. We believe this framework is applicable to other meta-standards.
KW - Case study
KW - Quality management
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U2 - 10.1108/IJOPM-03-2013-0117
DO - 10.1108/IJOPM-03-2013-0117
M3 - Article
AN - SCOPUS:84924620975
SN - 0144-3577
VL - 34
SP - 1269
EP - 1306
JO - International Journal of Operations and Production Management
JF - International Journal of Operations and Production Management
IS - 10
ER -