TY - GEN
T1 - Trajectories in multiple group coordination
T2 - 40th Annual Hawaii International Conference on System Sciences 2007, HICSS'07
AU - Yuqing, Ren
AU - Sara, Kiesler
AU - Fussell, Susan
AU - Scupelli, Peter
PY - 2007
Y1 - 2007
N2 - Hospital surgery environments are dynamic and high risk. They require coordination across multiple groups whose incentives, cultures, and routines can conflict. In this paper, we describe a field study of multi-group coordination in the operating room (OR) environment. We studied work trajectories from the perspective of each group involved. Coordination breakdowns at group boundaries involving patients, doctors, nurses, and other staff led to local problem solving, but also to delays and interpersonal tension and conflict across groups. We conclude with design recommendations for multiple group coordination support that would promote trajectory awareness and learning at the organizational level
AB - Hospital surgery environments are dynamic and high risk. They require coordination across multiple groups whose incentives, cultures, and routines can conflict. In this paper, we describe a field study of multi-group coordination in the operating room (OR) environment. We studied work trajectories from the perspective of each group involved. Coordination breakdowns at group boundaries involving patients, doctors, nurses, and other staff led to local problem solving, but also to delays and interpersonal tension and conflict across groups. We conclude with design recommendations for multiple group coordination support that would promote trajectory awareness and learning at the organizational level
UR - http://www.scopus.com/inward/record.url?scp=39749195787&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=39749195787&partnerID=8YFLogxK
U2 - 10.1109/HICSS.2007.578
DO - 10.1109/HICSS.2007.578
M3 - Conference contribution
AN - SCOPUS:39749195787
SN - 0769527558
SN - 9780769527550
T3 - Proceedings of the Annual Hawaii International Conference on System Sciences
BT - Proceedings of the 40th Annual Hawaii International Conference on System Sciences 2007, HICSS'07
Y2 - 3 January 2007 through 6 January 2007
ER -