Understanding differences in people's answers to telephone and mail surveys

Don A. Dillman, Roberta L. Sangster, John Tarnai, Todd H Rockwood

Research output: Contribution to journalArticlepeer-review

75 Scopus citations

Abstract

Because people sometimes answer similar questions differently in telephone and mail surveys, the increasing tendency to use both modes in survey designs makes an understanding of these patterns a pressing concern.

Original languageEnglish (US)
Pages (from-to)45-61
Number of pages17
JournalNew Directions for Evaluation
Volume1996
Issue number70
DOIs
StatePublished - Jun 1996

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