Understanding differences in people's answers to telephone and mail surveys

Don A. Dillman; Roberta L. Sangster; John Tarnai; Todd H. Rockwood

doi:10.1002/ev.1034

Understanding differences in people's answers to telephone and mail surveys

Don A. Dillman, Roberta L. Sangster, John Tarnai, Todd H. Rockwood

Health Policy and Management

Research output: Contribution to journal › Article › peer-review

83 Scopus citations

Abstract

Because people sometimes answer similar questions differently in telephone and mail surveys, the increasing tendency to use both modes in survey designs makes an understanding of these patterns a pressing concern.

Original language	English (US)
Pages (from-to)	45-61
Number of pages	17
Journal	New Directions for Evaluation
Volume	1996
Issue number	70
DOIs	https://doi.org/10.1002/ev.1034
State	Published - Jun 1996

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title = "Understanding differences in people's answers to telephone and mail surveys",

abstract = "Because people sometimes answer similar questions differently in telephone and mail surveys, the increasing tendency to use both modes in survey designs makes an understanding of these patterns a pressing concern.",

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Understanding differences in people's answers to telephone and mail surveys

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