TY - JOUR
T1 - Website trust evaluation as cognitive information processing and the moderating role of situational involvement and e-commerce knowledge
AU - Lee, Chunsik
AU - Huh, Jisu
PY - 2010/4
Y1 - 2010/4
N2 - Applying the elaboration likelihood model to the initial website trust formation context, this study investigated the cognitive process in which consumers evaluate an unfamiliar website and form website trust. Specifically, it examined consumers' cognitive process of various website design and content factors in the formation of website trust, and the influence of two specific consumer characteristics - situational involvement and e-commerce knowledge - on the cognitive processing. Results from an experiment revealed that the level of e-commerce knowledge was significantly related to the extent of cognitive processing during website trust formation. Also, consumers with a low level of situational involvement and e-commerce knowledge tended to place more focus on website design factors, which are peripheral cues, than did those with a high level of involvement and knowledge. In addition, this study found that consumers with higher levels of involvement were more likely to seek and actively process trust-inducing arguments.
AB - Applying the elaboration likelihood model to the initial website trust formation context, this study investigated the cognitive process in which consumers evaluate an unfamiliar website and form website trust. Specifically, it examined consumers' cognitive process of various website design and content factors in the formation of website trust, and the influence of two specific consumer characteristics - situational involvement and e-commerce knowledge - on the cognitive processing. Results from an experiment revealed that the level of e-commerce knowledge was significantly related to the extent of cognitive processing during website trust formation. Also, consumers with a low level of situational involvement and e-commerce knowledge tended to place more focus on website design factors, which are peripheral cues, than did those with a high level of involvement and knowledge. In addition, this study found that consumers with higher levels of involvement were more likely to seek and actively process trust-inducing arguments.
KW - E-commerce knowledge
KW - Elaboration likelihood model
KW - Involvement
KW - Online trust
KW - Website trust
UR - http://www.scopus.com/inward/record.url?scp=77950575940&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=77950575940&partnerID=8YFLogxK
U2 - 10.1504/IJIMA.2010.032480
DO - 10.1504/IJIMA.2010.032480
M3 - Article
AN - SCOPUS:77950575940
SN - 1477-5212
VL - 6
SP - 168
EP - 198
JO - International Journal of Internet Marketing and Advertising
JF - International Journal of Internet Marketing and Advertising
IS - 2
ER -