TY - GEN
T1 - Advisor agent support for issue tracking in medical device development
AU - Drew, Touby
AU - Gini, Maria
PY - 2012/11/7
Y1 - 2012/11/7
N2 - This case study concerns the use of software agent advisors to improve efficiency and quality in issue tracking activities of development teams at the world's largest medical device manufacturer. Each software agent monitors, interacts with, and learns from its environment and user, recognizing when and how to provide different kinds of advice and support to facilitate issue tracking activities without directly modifying anything or otherwise violating domain constraints. The deployed software agent has not only enjoyed regular and growing use, but contributed to significant improvements. Issue rejection was significantly reduced and more focused, yielding significant quality and efficiency gains such as fewer reviews by quality assurance. This success reflects the benefits of the underlying AI technology.
AB - This case study concerns the use of software agent advisors to improve efficiency and quality in issue tracking activities of development teams at the world's largest medical device manufacturer. Each software agent monitors, interacts with, and learns from its environment and user, recognizing when and how to provide different kinds of advice and support to facilitate issue tracking activities without directly modifying anything or otherwise violating domain constraints. The deployed software agent has not only enjoyed regular and growing use, but contributed to significant improvements. Issue rejection was significantly reduced and more focused, yielding significant quality and efficiency gains such as fewer reviews by quality assurance. This success reflects the benefits of the underlying AI technology.
UR - http://www.scopus.com/inward/record.url?scp=84868272917&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84868272917&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84868272917
SN - 9781577355687
T3 - Proceedings of the National Conference on Artificial Intelligence
SP - 2201
EP - 2208
BT - AAAI-12 / IAAI-12 - Proceedings of the 26th AAAI Conference on Artificial Intelligence and the 24th Innovative Applications of Artificial Intelligence Conference
T2 - 26th AAAI Conference on Artificial Intelligence and the 24th Innovative Applications of Artificial Intelligence Conference, AAAI-12 / IAAI-12
Y2 - 22 July 2012 through 26 July 2012
ER -