Advisor agent support for issue tracking in medical device development

Touby Drew, Maria Gini

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

This case study concerns the use of software agent advisors to improve efficiency and quality in issue tracking activities of development teams at the world's largest medical device manufacturer. Each software agent monitors, interacts with, and learns from its environment and user, recognizing when and how to provide different kinds of advice and support to facilitate issue tracking activities without directly modifying anything or otherwise violating domain constraints. The deployed software agent has not only enjoyed regular and growing use, but contributed to significant improvements. Issue rejection was significantly reduced and more focused, yielding significant quality and efficiency gains such as fewer reviews by quality assurance. This success reflects the benefits of the underlying AI technology.

Original languageEnglish (US)
Title of host publicationAAAI-12 / IAAI-12 - Proceedings of the 26th AAAI Conference on Artificial Intelligence and the 24th Innovative Applications of Artificial Intelligence Conference
Pages2201-2208
Number of pages8
StatePublished - Nov 7 2012
Event26th AAAI Conference on Artificial Intelligence and the 24th Innovative Applications of Artificial Intelligence Conference, AAAI-12 / IAAI-12 - Toronto, ON, Canada
Duration: Jul 22 2012Jul 26 2012

Publication series

NameProceedings of the National Conference on Artificial Intelligence
Volume3

Other

Other26th AAAI Conference on Artificial Intelligence and the 24th Innovative Applications of Artificial Intelligence Conference, AAAI-12 / IAAI-12
CountryCanada
CityToronto, ON
Period7/22/127/26/12

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