An Experimental Comparison of Dispatching Rules for Field Service Support

Business & Economics

• Dispatching Rules 100%
• Response Time 95%
• Support Services 81%
• Tardiness 63%
• Dispatching 48%
• Guarantee 43%
• Travel Time 40%
• Performance 20%
• Communication Systems 20%
• Service Business 20%
• Marketing Tools 20%
• Simulation Experiment 20%
• Repair 17%
• Service Organization 17%
• High-tech 16%

Engineering & Materials Science

• Travel time 75%
• Composite materials 42%
• Marketing 35%
• Repair 29%
• Communication systems 28%
• Industry 15%
• Experiments 12%