TY - JOUR
T1 - Consultant expertise
AU - JOHNSON, PAUL E.
AU - NACHTSHEIM, CHRISTOPHER J.
AU - ZUALKERNAN, IMRAN A.
PY - 1987/8
Y1 - 1987/8
N2 - Abstract: Experts typically solve problems in narrow domains (e.g. the diagnosis of congenital heart diseases). Consultants, however, have expertise that is based on an ability to apply expertise across domains. Such expertise is exhibited in most fields. In this paper we report an investigation of consultant expertise in statistical experimental design. Our analysis reveals that consultants are successful because of their ability to 1) formulate the client's problem in abstract terms, 2) refine and modify this formulation through interaction with the client, and 3) incorporate the client's domain knowledge into an effective problem solution.
AB - Abstract: Experts typically solve problems in narrow domains (e.g. the diagnosis of congenital heart diseases). Consultants, however, have expertise that is based on an ability to apply expertise across domains. Such expertise is exhibited in most fields. In this paper we report an investigation of consultant expertise in statistical experimental design. Our analysis reveals that consultants are successful because of their ability to 1) formulate the client's problem in abstract terms, 2) refine and modify this formulation through interaction with the client, and 3) incorporate the client's domain knowledge into an effective problem solution.
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U2 - 10.1111/j.1468-0394.1987.tb00141.x
DO - 10.1111/j.1468-0394.1987.tb00141.x
M3 - Article
AN - SCOPUS:0023400793
SN - 0266-4720
VL - 4
SP - 180
EP - 195
JO - Expert Systems
JF - Expert Systems
IS - 3
ER -
