Consultant expertise

PAUL E. JOHNSON, CHRISTOPHER J. NACHTSHEIM, IMRAN A. ZUALKERNAN

Research output: Contribution to journalArticlepeer-review

2 Scopus citations

Abstract

Abstract: Experts typically solve problems in narrow domains (e.g. the diagnosis of congenital heart diseases). Consultants, however, have expertise that is based on an ability to apply expertise across domains. Such expertise is exhibited in most fields. In this paper we report an investigation of consultant expertise in statistical experimental design. Our analysis reveals that consultants are successful because of their ability to 1) formulate the client's problem in abstract terms, 2) refine and modify this formulation through interaction with the client, and 3) incorporate the client's domain knowledge into an effective problem solution.

Original languageEnglish (US)
Pages (from-to)180-195
Number of pages16
JournalExpert Systems
Volume4
Issue number3
DOIs
StatePublished - Aug 1987

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