Contrasting the original Malcolm Baldrige National Quality Award and the Health Care Pilot Award.

Research output: Contribution to journalArticlepeer-review

12 Scopus citations

Abstract

In recent years, interest in establishing a separate health care category for the Malcolm Baldrige National Quality Award has grown. A 1995 pilot study evaluated a new set of award criteria specifically designed for the health care industry. The article discusses the similarities and differences between the two awards, including the factors that make quality management in the health care industry more complex.

Original languageEnglish (US)
Pages (from-to)12-21
Number of pages10
JournalQuality management in health care
Volume6
Issue number3
DOIs
StatePublished - Jan 1 1998
Externally publishedYes

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