Crafting The Initial User Experience to Achieve Community Goals

Sara Drenner, Shilad Sen, Loren G Terveen

Research output: Chapter in Book/Report/Conference proceedingConference contribution

23 Scopus citations

Abstract

Recommender systems try to address the "new user problem" by quickly and painlessly learning user preferences so that users can begin receiving recommendations as soon as possible. We take an expanded perspective on the new user experience, seeing it as an opportunity to elicit valuable contributions to the community and shape subsequent user behavior. We conducted a field experiment in MovieLens where we imposed additional work on new users: not only did they have to rate movies, they also had to enter varying numbers of tags. While requiring more work led to fewer users completing the entry process, the benefits were significant: the remaining users produced a large volume of tags initially, and continued to enter tags at a much higher rate than a control group. Further, their rating behavior was not depressed. Our results suggest that careful design of the initial user experience can lead to significant benefits for an online community.

Original languageEnglish (US)
Title of host publicationRecSys'08
Subtitle of host publicationProceedings of the 2008 ACM Conference on Recommender Systems
Pages187-194
Number of pages8
DOIs
StatePublished - Dec 1 2008
Event2008 2nd ACM International Conference on Recommender Systems, RecSys'08 - Lausanne, Switzerland
Duration: Oct 23 2008Oct 25 2008

Publication series

NameRecSys'08: Proceedings of the 2008 ACM Conference on Recommender Systems

Other

Other2008 2nd ACM International Conference on Recommender Systems, RecSys'08
Country/TerritorySwitzerland
CityLausanne
Period10/23/0810/25/08

Keywords

  • Entry barrier
  • New user problem
  • Online communities
  • Recommender system
  • Tagging
  • User experience
  • User interfaces

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