Telephone answering machines: The influence of leaving messages on telephone interviewing response rates

Bernard L. Harlow, Elizabeth C. Crea, Marie A. East, Beth Oleson, Cameron J. Fraer, Daniel W. Cramer

Research output: Contribution to journalArticlepeer-review

10 Scopus citations

Abstract

We studied women 45–54 years of age from two communities who failed to return a mailed survey in an experiment to assess the impact on interviewing response rates of leaving messages on telephone answering machines at the time of telephone follow-up. There were 88 and 103 subjects assigned to the “message” and “no message” groups, respectively. After adjustment for age, interviewer, and community, leaving messages increased the rate of reaching a household by about 15% and improved the overall interviewing response rate by about 15% as well. This improvement was more apparent in women from the higher socioeconomic status community.

Original languageEnglish (US)
Pages (from-to)380-383
Number of pages4
JournalEpidemiology
Volume4
Issue number4
DOIs
StatePublished - Jul 1993

Keywords

  • Data collection
  • Epidemiologic methods
  • Health surveys
  • Interviews
  • Social class
  • Survey methods

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